Privacy Policy
MAVE Security Solutions Pty Ltd is committed to protecting the privacy and personal information of our clients, employees, contractors, and members of the public. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our Commitment to Privacy
As a professional security services provider operating across Victoria, we recognise the importance of safeguarding personal information collected in the course of providing security services, including mobile patrols, alarm response, static guarding, monitoring, and incident management.
What Information We Collect
We may collect personal information including:
- Names, business names, addresses, phone numbers, and email addresses
- CCTV footage and body-worn camera footage
- Alarm activations, access control logs, and visitor records
- Incident and service reports
- Employment, licensing, and training records
- Website enquiry details and technical data (such as IP address and browser type)
We only collect information that is reasonably necessary to carry out our services.
How We Collect Information
Personal information may be collected through:
- Direct contact (phone, email, website enquiries, or in person)
- Security operations such as patrols, monitoring, and access control
- CCTV systems, alarm systems, and body-worn cameras
- Employment and contractor onboarding processes
- Digital security management and reporting platforms
How We Use Personal Information
We use personal information to:
- Deliver professional security services
- Monitor, investigate, and report incidents
- Meet contractual, legal, and regulatory obligations
- Employ, manage, and train staff and contractors
- Communicate with clients and stakeholders
- Improve safety, accountability, and service quality
CCTV & Surveillance
MAVE Security Solutions uses CCTV systems, alarm monitoring, and body-worn cameras to enhance safety, security, and accountability. Footage may be reviewed for incident investigation, provided to authorised clients, or disclosed to law enforcement and regulatory authorities where required by law. Appropriate signage is displayed at monitored sites.
Disclosure of Information
We may disclose personal information to:
- Law enforcement agencies (including Victoria Police)
- Government or regulatory authorities
- Clients, where relevant to contracted services
- Insurers, legal advisers, auditors, and technology providers
We do not sell, rent, or trade personal information.
Data Security & Retention
We take reasonable steps to protect personal information through secure systems, restricted access, staff training, and controlled storage. Personal information is retained only for as long as necessary to meet operational, legal, or regulatory requirements and is securely destroyed or de-identified when no longer required.
Website & Cookies
Our website may collect limited technical information such as IP addresses and browser data for analytics purposes. Cookies may be used to improve website functionality and can be managed through your browser settings.
Access, Correction & Complaints
You may request access to, or correction of, personal information we hold about you. If you believe your privacy has been breached, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Download Full Privacy Policy
Download our full Privacy Policy (PDF)
This document provides detailed information about how we collect, use, store, and protect personal information.
Contact Us
MAVE Security Solutions Pty Ltd
info@mavesecuritysolutions.com.au
1300 628 377
PO Box 6275, Point Cook VIC 3030