Welfare Checks

Professional, compassionate welfare checks across Melbourne and regional Victoria, available for individuals, employers, care providers and community organisations.

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Welfare Checks

Compassionate. Professional. Protecting People, Not Just Property.

MAVE Security Solutions provides professional welfare check services for businesses, government organisations, aged care providers, community service agencies, and individuals across Melbourne and regional Victoria. Our welfare check services go beyond traditional security — they are about protecting people, ensuring the wellbeing of vulnerable individuals, and providing a reliable, compassionate presence when someone needs to be checked on and no one else is available to attend.

A welfare check is a physical attendance at a person's location — their home, workplace, or other known address — to verify their safety, health, and general wellbeing. Welfare checks are requested when there is concern that a person may be unwell, injured, in distress, isolated, or otherwise unable to seek help for themselves. These concerns can arise from a missed check-in call, an unanswered phone over several days, a report from a neighbour or colleague, a failure to attend work or an appointment, or simply a feeling that something is not right. Whatever the reason for the concern, MAVE Security Solutions provides a professional, trained officer to attend in person, assess the situation, and report back with clear, accurate information.

The need for welfare check services has grown significantly in recent years. Australia's ageing population means that more elderly individuals are living alone, often with limited family support nearby. Remote and hybrid work arrangements mean that colleagues may not physically see each other for days or weeks at a time. Social isolation, mental health challenges, and the increasing prevalence of lone worker arrangements across many industries all contribute to a growing need for reliable, professional welfare check services. MAVE Security Solutions recognises this need and has developed our welfare check capability to address it with the professionalism, sensitivity, and reliability that these situations demand.

Our welfare check officers are selected not only for their security qualifications and experience but also for their interpersonal skills, empathy, and ability to handle sensitive situations with discretion and compassion. A welfare check is not a security patrol — it is a deeply personal interaction that may involve speaking with someone who is frightened, confused, unwell, or in distress. Our officers understand this distinction and approach every welfare check with the care and respect that the individual deserves. They are trained to communicate calmly, to listen, to observe, and to make informed assessments about a person's condition and immediate needs.

Types of Welfare Checks We Provide

Lone Worker Welfare Checks

Lone workers — individuals who work by themselves without close or direct supervision — face unique safety risks. If a lone worker suffers an injury, a medical episode, or encounters a threatening situation, there may be no one nearby to notice or provide assistance. MAVE provides scheduled and unscheduled welfare checks on lone workers to verify their safety, confirm they are conscious and uninjured, and ensure they have not encountered any problems. This service is particularly valuable for industries such as agriculture, property management, cleaning, maintenance, transport, and any role where employees work in isolation. Lone worker welfare checks also support your obligations under the Occupational Health and Safety Act 2004, which requires employers to provide and maintain a working environment that is safe and without risks to health — including for employees who work alone.

Employee Safety Checks

Beyond lone workers, businesses may need welfare checks conducted on employees who have failed to report for a shift, who have not responded to contact attempts, or who have expressed concerns about their safety or mental health. MAVE officers attend the employee's known location, attempt to make contact, assess the situation, and report back to the employer with their findings. These checks are conducted with sensitivity and discretion, respecting the employee's privacy while fulfilling the employer's duty of care.

Aged Care and Elderly Welfare Visits

For aged care providers, community health organisations, and families with elderly relatives living independently, MAVE provides regular scheduled welfare visits to check on the health, safety, and general wellbeing of elderly individuals. Our officers attend the person's home, verify that they are safe and well, check for any obvious hazards or concerns within the home environment — such as trip hazards, unsecured doors, signs of falls, or medication issues — and provide a detailed report after each visit. For elderly individuals who live alone, these regular visits provide not only a safety check but also a point of human contact that can be genuinely meaningful for someone who may otherwise go days without seeing another person.

Vulnerable Person Checks

MAVE provides welfare checks for individuals who may be considered vulnerable due to disability, mental health conditions, chronic illness, social isolation, or other factors that affect their ability to care for themselves or seek help when needed. These checks may be requested by family members, support workers, community organisations, medical professionals, or government agencies. Our officers approach these checks with particular sensitivity, understanding that the individuals they are visiting may have complex needs and may respond differently to an unexpected visitor. Officers are trained to identify signs of distress, neglect, self-harm, or abuse, and to escalate their concerns to the appropriate authorities or support services when necessary.

Key Holder Welfare Checks

For property managers, body corporates, and residential facility operators, MAVE provides welfare checks on tenants or residents who have not been seen for an unusual period, who have not collected mail or parcels, whose lights have not been on, or about whom neighbours have raised concerns. Our officers attend the property, attempt to make contact through knocking and calling out, check for visible signs of activity or concern, and report their findings. If there is reason to believe the person may be in immediate danger, officers follow established escalation protocols including contacting emergency services.

Holiday and Travel Welfare Checks

When individuals are away from home for extended periods — whether for holidays, business travel, hospitalisation, or family commitments — they may request welfare checks on a family member, neighbour, or friend who remains behind. MAVE provides these checks on a scheduled or as-needed basis, giving travellers peace of mind that someone they care about is being looked after in their absence.

Staff Escort Services

While not a traditional welfare check, MAVE also provides staff escort services for employees who feel unsafe travelling to or from their workplace, particularly during late-night or early-morning shifts. Our officers can escort staff members to their vehicles, to public transport stops, or through areas where they feel vulnerable. This service is particularly valued by hospitality, healthcare, and retail workers who finish shifts late at night.

How Our Welfare Checks Work

Every welfare check follows a structured process designed to maximise the likelihood of making contact, accurately assess the person's condition, and ensure appropriate follow-up action is taken.

Step 1 — Briefing and Dispatch

When a welfare check is requested, our operations team gathers all relevant information from the requesting party. This includes the person's name, address, physical description, any known medical conditions or mobility issues, the reason for concern, emergency contact details, and any specific instructions or sensitivities. This information is communicated to the attending officer before they arrive, ensuring they are fully prepared for the interaction.

Step 2 — Attendance and Contact Attempt

The officer attends the person's location and attempts to make contact. This typically involves knocking on the door, calling out, checking for signs of activity such as lights, sounds, or movement, and looking for any visible indicators of the person's presence or absence. Officers also check the exterior of the property for anything unusual — accumulated mail, newspapers, bins not brought in, overgrown gardens, or signs of damage.

Step 3 — Assessment

If contact is made, the officer speaks with the person, assesses their general condition and demeanour, and determines whether they appear to be safe, well, and not in any immediate distress. Officers are trained to look for signs of injury, illness, confusion, intoxication, emotional distress, or indicators that the person may need medical or social support. The officer also checks whether the person has access to food, water, medication, heating or cooling, and communication — particularly for elderly or vulnerable individuals.

Step 4 — Reporting

After every welfare check, the officer submits a detailed report through our Guardhouse digital reporting platform. This report includes the time of attendance, whether contact was made, the person's apparent condition, any concerns identified, photographs where appropriate and with consent, and any actions taken or recommended. This report is provided to the requesting party promptly, giving them a clear and documented record of the check.

Step 5 — Escalation (if required)

If the officer is unable to make contact and there are reasonable grounds to believe the person may be in danger — such as a strong odour, visible signs of a fall through a window, a car in the driveway with no response to sustained knocking, or information from neighbours suggesting the person has not been seen for an extended period — the officer follows established escalation protocols. This may include contacting Victoria Police to request a welfare check with forced entry capability, contacting ambulance services, or notifying the requesting party so they can make further arrangements. MAVE officers do not force entry to premises — this is a police function — but they ensure that the appropriate authorities are contacted without delay when the situation warrants it.

When Are Welfare Checks Needed?

Welfare checks can be requested in a wide range of circumstances, including but not limited to:

  • An elderly relative has not answered their phone for several days
  • A lone worker has failed to check in at their scheduled time
  • An employee has not reported for their shift and cannot be contacted
  • A neighbour has not been seen for an unusual period and there are signs of concern
  • A tenant has not collected mail, and lights have not been observed for several days
  • A person with known mental health challenges has missed appointments or stopped responding to contact
  • A family member is travelling and wants someone to check on a relative at home
  • A community service organisation needs physical verification that a client is safe
  • A business needs to verify the safety of a remote or isolated worker
  • A person has expressed thoughts of self-harm or has a history of mental health crises

Scheduled and On-Demand Availability

MAVE provides welfare check services on both a scheduled and on-demand basis. Scheduled welfare checks are ideal for ongoing arrangements — such as daily or weekly checks on an elderly person living alone, regular lone worker safety verifications, or routine checks on vulnerable individuals as part of a care plan. On-demand welfare checks are available for urgent or one-off situations where an immediate attendance is required.

Our welfare check services are available 24 hours a day, 7 days a week, 365 days a year. Concerns about a person's safety do not arise only during business hours, and neither does our availability. Whether the request comes at midday on a Tuesday or at three in the morning on a Sunday, MAVE has officers available to attend.

Compliance and Duty of Care

For employers, welfare checks on lone workers and isolated employees are not just good practice — they are a legal obligation. The Occupational Health and Safety Act 2004 requires employers to provide and maintain a working environment that is safe and without risks to health, so far as is reasonably practicable. This obligation extends to employees who work alone, in remote locations, or in situations where they may be unable to summon help if something goes wrong. Regular welfare checks are one of the most effective measures an employer can implement to fulfil this obligation and demonstrate due diligence in protecting their workers.

For aged care providers and community service organisations, welfare checks support compliance with quality and safety standards, care plan requirements, and the organisation's broader duty of care to clients and service users. MAVE's detailed digital reporting provides auditable evidence that checks have been conducted, supporting your compliance documentation and quality assurance processes.

For property managers and body corporates, welfare checks on tenants and residents demonstrate a proactive approach to resident safety and can be a critical factor in fulfilling duty of care obligations under residential tenancy and owners' corporation legislation.

Why Choose MAVE Security Solutions for Welfare Checks?

Welfare checks require a unique combination of security professionalism and genuine human compassion. Our officers are not just trained to check a box — they are trained to care. They understand that behind every welfare check request is a real person, and behind that person is someone who cares enough about them to ask for help. We take that responsibility seriously.

Every welfare check officer deployed by MAVE is fully licensed under the Victorian Private Security Act 2004, holds current first aid and CPR qualifications, and has received additional training in communicating with vulnerable individuals, recognising signs of distress or medical emergency, and following appropriate escalation procedures. Our officers are professionally uniformed, clearly identifiable, and carry identification that they present to the individual being checked on, ensuring transparency and trust.

All welfare checks are documented through our Guardhouse digital reporting platform with GPS-verified attendance times, detailed observations, and photographic evidence where appropriate. You receive a clear, professional report after every check, giving you confidence that the person you care about has been seen, assessed, and is safe.

MAVE Security Solutions is fully insured with $20 million public liability coverage, professional indemnity insurance, and workers' compensation for all officers. Our welfare check services are delivered with the same rigorous standards of professionalism, accountability, and transparency that define every service we provide.

Because protecting people is not just about locks, alarms, and patrols. Sometimes it is about knocking on a door, checking that someone is okay, and making sure they know that somebody cares.

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Welfare Checks

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